Managed Services

The Managed Services Concept

Ask yourself – are you increasingly reactive rather than proactive when it comes to the management of all or a component of your Mobile Fleet.  Are end user queries and repair calls to your helpdesk proven excessive or would you prefer if your internal staff could focus on more mission critical projects? If so, then its time you talked to Cellular World.

Cellular World can tailor and implement a sensible managed services strategy which matches the specific structure, culture and requirements of your company, leading to significant reduction of the costs and inefficiencies associated with the provision of your mobile fleet.

What is “Managed Services”?

“Managed Services” or “Outsourcing” is a strategic management tool that provides companies with options for, cutting costs, accessing new skills and technologies, and optimising the use of resources through a contractual arrangement with a third party provider. By outsourcing a component of your non-core administration, be it, for example, your day to day management of your mobile fleet, your business can reap significant business benefits, efficiencies and a real return on investment.

The key reason for outsourcing is that it allows an organisation to subcontract non-core activities to a professional provider who can deliver a superior level of service and facilities in a more economical manner. Freed-up human and financial resources can be redeployed to more critical business activities. When the right technology is deployed in the right manner by the right company, outsourcing becomes a critical component to an effective business strategy.

What could you outsource?

Typical areas of focus for Cellular World include:

1. Helpdesk Outsourcing
2. Mobile Bill Analysis & Reporting
3. Mobile Management

(1) Helpdesk Outsourcing

Cellular World Managed Services can provide onsite and remote help desk services to clients who, for whatever reason, do not wish to service this function themselves. The provision of these services have released enormous resources within internal departments of our clients, enabling them to switch focus from day to day operational issues to long term profit generating development within the organisation. 

Areas that we concentrate on are as follows:

• Dealing with All End User Queries – from replacement hardware to lost and stolen devices, faulty hardware and end user support on functionality of the devices.  This would involve the transfer of all day-to-day management responsibility of all ordering, activation, delivery and servicing al all the organisation mobile hardware requirements to Cellular World.

(2) Mobile Bill Analysis & Reporting

Cellular World Managed Service can deliver a full range of tools for cost control and effective management of your mobile telephone bills. We can help you to proactively reduce your mobile phone overheads, which will impact your bottom-line by analysing your usage.  We will analysis, monitor and report on your mobile voice calls, texts and data costs, providing a complete picture of network activity for cost control and budgeting.

This analysis can bring about significant reductions in telecommunication operational overheads, which you can realise by consolidating and tracking exactly how and where your mobile costs are being spent. You can also identify adherence to corporate policy on the use of your mobile provider services to achieve further cost and productivity benefits

Areas that we concentrate on are as follows:

• Cost analysis and savings by division, departmental or call type – i.e. Premium Text, Roaming, Directory Enquiries, and Non Usage.  These can be used to pinpoint high cost areas and identify the possible misuse of your mobile services – dramatically reducing your overall telecoms spend

(3) Mobile Management

Cellular World Managed Service will undertake to completely manage your Mobile Hardware Fleet.  This service is designed to provide information to efficiently manage and utilize your fleet of mobile hardware.  We will manage your entire fleet of mobile hardware and compile and keep a live database of users with details of what devices they currently use and when they were issued.  This information can be used by the organisation to make more accurate decisions in regard to replacing hardware and for forecasting expenditure for budget purposes.  This will ultimately result in reduced costs as you will be able to efficiently manage your hardware fleet and avoid any unnecessary expenditure.
Areas that we concentrate on are as follows

• Management of a live user database detailing all company issued mobile hardware – to encompass Mobile Phone / Broadband Modem / Carkit / Blackberry broken down per user and date of issue.

For More Information

Please contact our Account Management Team on 1850 400 300 to find out more about our Managed Services portfolio and how we can best work with your organisation in delivering optimum cost reductions and business solutions.